Frequently Asked Questions
First time self storage user? Here are some quick tips to get you started.
If you have further questions about using our self storage facilities, please Contact Us.
Do you have an "on-site" manager?
The Storage Manager does not maintain office hours, but we can be onsite within a few minutes of calling (479) 903-0432.
What is a roll-up door?
Roll-up doors are the most common door in self-storage. They are accessed by sliding a latch and lifting the door upward, similar to the motion of a garage door. Roll-up doors allow you to maximize the usage of your storage space.
What sizes are available?
We offer a range of sizes to accommodate your needs. Sizes range from 5x10, or 50 square feet, to 10x25, or 250 square feet.
What is a drive through unit?
A drive-through unit has doors on either end of the unit and is wide enough for a vehicle to drive through. These units are all 10x25, or 250 square feet.
What should I do if I lost the key to my lock?
You should contact the Storage Manager to let them know and to discuss what can be done.
Can I change my storage unit to a different size after I have already moved in?
If the unit size you want is available, then yes you can move into another unit. The Storage Manager will be able to help you with that transition.
Do you have electrical outlets in your units?
Our units do not typically have access to electrical power.
What are the hours I am able to access my unit?
We allow 24 hour a day / 7 days a week access to your unit.
What does it mean if there is a red lock on my unit?
It means that the Storage Manager has locked you out of your unit for non-payment of rent. You must pay up your rent, including applicable late charges, to regain access to your unit. All contracts state that rent is due on the 1st of the month. Rent received after the 1st will be adjusted to include a $15 late fee. When rent is not received by the 15th of the month a red lock will be added to the existing lock.